Customer &
Privacy Policy

We do not resell personal information and do not pass on your personal information to others. They are only registered in our customer directory. You can delete your information at any time.

In order for you to enter into an agreement with kidwise.dk, we need the following information:

Name
Address
Phone number
Email address

We make the registration of your personal information for the purpose of delivering the goods to you. The personal information is registered with kidwise.dk, and stored for up to five years, after which the information is deleted.

When collecting personal information via our website, we ensure that it always happens by submitting your explicit consent, so that you are informed exactly what information is being collected and why. The director and employees for kidwise.dk have access to the information recorded about you. The data manager at kidwise.dk is: Anja de Jong Nielsen. We do not store and transmit customer information encrypted.

As registered with kidwise.dk, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact hello@kidwise.dk

Cookies
On https://www.kidwise.dk/, cookies are used for the purpose of optimizing the website, and its functionality, making the visit as easy as possible for you. You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.

Log Statistics
We use log statistics at https://www.kidwise.dk/, which means, we have a statistics system, that gathers information, that can supply us with a statistical indication of, how many visitors the site has, where they are from, and on which landing page they leave the site and more. The Log statistic is only used with the purpose to improve kidwise.dk.

Right to complain
In case you wish to complain about goods purchased from us, please contact us at hello@kidwise.dk. You can submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. You can submit a claim online through Klageportalen for Nævnenes Hus.

It is prerequisite for making a complaint that the product or service you want to complain about cost at least DKK 1,100 and a maximum of DKK 100,000. The amount limits can be changed. You must pay a fee to have the complaint processed.

When submitting the complaint, you must state our email address hello@kidwise.dk